Aug 11, 2008

Telemarketing III

I'm not even sure this is telemarketing or not. Maybe it's just a bad case of customer service.

As a member of Alan Weiss's mentor program, I am constantly being reminded that I need to follow up consistently. This lesson came to mind as soon as I received a call from a company that will remain nameless... because I don't remember what it was.

They called me around 10 pm and... well, instead of telling you, how about taking you LIVE to the phone call I received just moments ago. Roll tape!

(Phone rings)

Me: Hello?

Them: Hello Mr. Duperval, my name is So-N-So, how are you tonight?

Me: (Uh oh! Cialdini at work) I'm fine thanks.

Them: I'm calling from On January 4th you sent a query through our Web site and I am following up. I don't have the question in front of me but I'll be glad to answer if you let me know what it was.

Me: ...

Them: Sir?

Me: Are you serious? That was seven months ago! How on Earth do you expect me to remember what I asked you?

Them: I understand sir. I just wanted to let you know that we have received your query and that we are following up. I apologize for the delay in responding. You may be interested to know that we have a new download of the software available and I invite you to get the latest copy. Do you have any more questions sir?

Me: Dude, I didn't have any questions to begin with!

Them: Fine, well thank you for your business and have a great evening! Goodbye!

Me: .....

Well, at least it gave me a good laugh.

No comments:

Post a Comment