Dec 31, 2007

Making (partial) good on a promise

In a recent blog I took Canaca to task because they did not want to reimburse me for a purchase, even though it stated on their front page that I could get a full refund, for any reason, within 30 days of signing up.

Well, after a bit of back and forth, they made good, partially, on that promise. They will refund part of my initial fee and they will also refund an excess charge for currency conversion. It's not what I wanted, but it's better than nothing. I could keep on fighting them but at this point, I feel I have better things to do with my time.

No comments:

Post a Comment