I'm not even sure this is telemarketing or not. Maybe it's just a bad case of customer service.
As a member of Alan Weiss's mentor program, I am constantly being reminded that I need to follow up consistently. This lesson came to mind as soon as I received a call from a company that will remain nameless... because I don't remember what it was.
They called me around 10 pm and... well, instead of telling you, how about taking you LIVE to the phone call I received just moments ago. Roll tape!
(Phone rings)
Me: Hello?
Them: Hello Mr. Duperval, my name is So-N-So, how are you tonight?
Me: (Uh oh! Cialdini at work) I'm fine thanks.
Them: I'm calling from SomeCompany.com. On January 4th you sent a query through our Web site and I am following up. I don't have the question in front of me but I'll be glad to answer if you let me know what it was.
Me: ...
Them: Sir?
Me: Are you serious? That was seven months ago! How on Earth do you expect me to remember what I asked you?
Them: I understand sir. I just wanted to let you know that we have received your query and that we are following up. I apologize for the delay in responding. You may be interested to know that we have a new download of the software available and I invite you to get the latest copy. Do you have any more questions sir?
Me: Dude, I didn't have any questions to begin with!
Them: Fine, well thank you for your business and have a great evening! Goodbye!
Me: .....
Well, at least it gave me a good laugh.
As a member of Alan Weiss's mentor program, I am constantly being reminded that I need to follow up consistently. This lesson came to mind as soon as I received a call from a company that will remain nameless... because I don't remember what it was.
They called me around 10 pm and... well, instead of telling you, how about taking you LIVE to the phone call I received just moments ago. Roll tape!
(Phone rings)
Me: Hello?
Them: Hello Mr. Duperval, my name is So-N-So, how are you tonight?
Me: (Uh oh! Cialdini at work) I'm fine thanks.
Them: I'm calling from SomeCompany.com. On January 4th you sent a query through our Web site and I am following up. I don't have the question in front of me but I'll be glad to answer if you let me know what it was.
Me: ...
Them: Sir?
Me: Are you serious? That was seven months ago! How on Earth do you expect me to remember what I asked you?
Them: I understand sir. I just wanted to let you know that we have received your query and that we are following up. I apologize for the delay in responding. You may be interested to know that we have a new download of the software available and I invite you to get the latest copy. Do you have any more questions sir?
Me: Dude, I didn't have any questions to begin with!
Them: Fine, well thank you for your business and have a great evening! Goodbye!
Me: .....
Well, at least it gave me a good laugh.
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